Terms and Conditions
Last updated: October 2026
Scott Tributes
Terms and Conditions
Last updated: October 2026
Welcome to Scott Tributes. These Terms and Conditions explain how we manage enquiries, orders and services. By placing an order with Scott Tributes, you agree to the terms outlined below.
1. About Us
Scott Tributes provides personalised memorial products, funeral tributes, flowers, decorations and items for other special occasions.
We aim to provide a caring, reliable and personalised service for every customer.
2. Orders and Enquiries
All enquiries are welcome, and we will discuss your requirements before confirming an order.
An enquiry does not guarantee availability or confirm a booking. Orders will only be confirmed once the details, price and any applicable payment arrangements have been agreed.
Customers are responsible for checking that any names, dates, spellings, photographs and other personalisation details supplied are correct.
3. Prices and Payments
All prices will be agreed with the customer before an order is confirmed.
Any deposit, payment deadline or additional charge will be communicated and agreed in advance.
Where a deposit is required, the amount and payment terms will be confirmed before the customer commits to the order.
4. Cancellations and Refunds
If you wish to cancel an order, please contact us as soon as possible.
Refunds and cancellations will be handled in accordance with applicable consumer law. Bespoke or personalised products may be exempt from the usual 14-day cancellation right, but this does not affect your rights if an item is faulty or does not meet the agreed description.
For orders involving flowers, decorations or event setup, cancellation arrangements will be explained and agreed before the order is confirmed.
5. Personalised and Bespoke Products
Many Scott Tributes products are made or prepared to suit individual customer requirements.
We will make reasonable efforts to ensure that personalised products match the agreed design and details. Minor variations in colours, materials, flowers or appearance may occur where natural products or supplier availability are involved.
We will communicate any significant changes and discuss suitable alternatives with the customer.
6. Delivery, Collection and Setup
Any agreed delivery, collection or setup arrangements will be confirmed with the customer before the order is finalised.
Customers should ensure that the delivery address, venue details and agreed times are accurate.
We will communicate as soon as reasonably possible if circumstances outside our control affect an agreed delivery or setup time.
Please reach out to Scott Tributes at info@scotttributes.com with any legal questions or concerns.